Contents; Introduction; 1 Face to face; 2 Letters,faxes and memos; 3 on the phone; 4 Summaries,notes,reports; 5 Working together; 6 International trade; 7 Money matters; 8 Dealing with problems; 9 Visitors and travellers; 10 Marketing; 11 Meeting; 12 Processes and operations; 13 Jobs and careers; 14 Sales and negotiation; 15 Revision; Answer Key and Transcripts; Acknowledgements
